We are a dedicated team of healthcare professionals including clinicians, scientists, and medical communication specialists. Our commitment to providing unbiased and evidence-based medical resources gives our customers information to inform patient care.
We answer tens of thousands of questions each year from healthcare professionals, patients, and caregivers. Responding to unsolicited medical information requests through a variety of channels, including phone, postal mail, email, chat, and the web, supports our goal of informing patient care with up-to-date medical information on our medicines.
Our team of experts create and maintain response documents based on the latest scientific data on our medicines. We apply the Gilead Core Values every day by providing the most accurate medical information available.
To strengthen patient care by connecting our customers to up-to-date and accurate medical information.
To empower our customers to make informed decisions by communicating timely, tailored, and evidence-based medical information in their preferred channel.
To discuss a question with a Gilead Medical Scientist (MSL), tell us a few details and our team will contact you. You will be contacted for a meeting in approximately 7 business days. If your request is time sensitive, please call us or submit an enquiry.
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If you have questions about a product, you can chat live with a Gilead Medical Information Specialist here. This link will open an external page in a new window.